Terms of Use

Effective Date: December 14, 2022

The copyright in this publication is owned by YunExpress Europe B.V.( hereinafter referred to as “CIRRO”, “we” and “us”)


This Terms of Use (this Agreement) shall apply in relation to your use of the Site (Website CIRRO). This Terms of Use is an agreement between you (“User”) and YunExpress Europe B.V.  and should be read together with our Privacy Policy. If you click “Log in”, “Submit”, “Confirm” or “Register “on the Site, it shall be deemed that you have read and agreed to this Agreement. If you do not accept this Agreement or any clause of it, please stop using the service.

1. Scope of this Agreement

1.1 This agreement is an effective contract between you and CIRRO.

1.2 CIRRO has subsidiaries and/or related legal entities. These subsidiaries and/or related legal entities may provide services to you on behalf of CIRRO. You understand and agree that these subsidiaries and/or related legal entities have the right to provide services to you.

1.3 This agreement applies to your use of the Site. The services provided by CIRRO and its subsidiaries and/or related legal entities to you are subject to the respective contract(s) signed separately between you and CIRRO or its subsidiaries and/or related legal entities.

1.4 CIRRO reserves the right to change or modify this Agreement from time to time. For example, CIRRO will modify this Agreement in accordance with legal changes or service changes. When CIRRO makes changes or modifications to this Agreement, CIRRO will announce it on the Site. And you should regularly check the Site to learn about the revision of this Agreement. If you continue to use the Site after the change/modification, it shall be deemed that you have fully read, understood, and accepted the change/modification of this Agreement; if you do not agree with the change/modification, you should stop using the Site.

2. User

2.1 In the case that you are a natural person, you confirm that you should have the capacity for civil conduct before you register an CIRRO account. If not, please stop registering or stop using the Site, otherwise you and your guardian shall be liable for all consequences arising therefrom.

2.2 In the case that you are a legal entity, you confirm that before to your registration, you have been legally established in accordance with the applicable laws and regulations and have the appropriate qualifications to conduct business. You confirm that you would enter into this Agreement without violating applicable laws and regulations. If not, you shall stop registering or using the CIRRO services, otherwise you shall be liable for all consequences arising therefrom.

3. Account and Password

3.1 To access of the Site and use the services, you shall register an account. You agree to provide complete, correct, and accurate information (including your name/company name/Business License, Email address, phone number, country, etc.) to CIRRO and to maintain the accuracy of the information. You will be solely responsible for any damage or consequence that may arise from the false or incorrect or incomplete information.

3.2 If you set up a username of your account, you should ensure that the username does not violate applicable laws and regulations, otherwise CIRRO has the right to cancel your account. After registration, if it is found that you register your account with false information, or that there are immoral or illegal information provided by you, CIRRO shall have the right to request you to correct the information, to suspend the use of your account and to cancel your account.

3.3 Normally, CIRRO allows each user to use only one CIRRO account. If there is evidence or CIRRO has reason to believe that user has improper registration or improper use of multiple CIRRO accounts, CIRRO has the right to cancel accounts, refuse to provide services, and terminate this Agreement. If a user causes losses to CIRRO or related parties, the user should also be liable.

4. Account management

4.1 If you have already registered a CIRRO account, you can use the CIRRO account username and password to log in. Your CIRRO account is for your own use only. If you authorize others to use your account, you shall be fully responsible for all actions of the authorized person using your account. If CIRRO determines that the use of your CIRRO account may endanger the security of your account and/or the information security, CIRRO reserves the right to refuse to provide corresponding services or terminate this Agreement.

4.2 You understand and agree that CIRRO will not ask you to provide your password at any time. Therefore, it is recommended that you keep your CIRRO account and password to your own. You shall be solely liable for the losses and consequences caused by your account disclosure to any third party. You shall be responsible for all actions under your account (including but not limited to signing agreements, providing information, using services, etc.).

4.3 If your account information is lost or forgotten due to your personal reasons, please provide relevant information to us for verification and ensure that the provided information is legal, true, accurate and valid. Otherwise, we cannot help you to reset your password. You understand that it would take time for us to deal with your requests, and we shall not be responsible for any consequences arising out of any unauthorized use of your account.

4.4 If the following situation exists, we have the right to terminate your account, and you will no longer be able to log into our Site. The corresponding services will also be terminated:

(1) You have seriously violated your obligations under the service contract signed with us.

(2) You fail to carry out real-name authentication and/or qualification authentication in accordance with Article 4.5.

4.5 You understand and agree that you shall complete the real-name authentication and/or qualification authentication as required, otherwise you may not be able to access/log in our Site or use the Service normally.

4.6 For the better use of our services, you hereby irrevocably authorize us to collect your personal information, including your or your legal representative’s name, ID number, mobile phone number, email address, contact address, bank account number and other personal information provided by you. You agree that we have the right to provide the aforesaid information to an electronic signature agency, and the electronic signature agency or its cooperative digital certification agency as the third party could handle and issue a digital certificate for you to sign the legal documents under the transactions you make on our Site.

4.7 You may transfer or grant your account only with CIRRO’ consent. In such case, we have the right to require you, the assignee and the recipient to provide qualified documents. Upon transfer of your account, your rights and obligations under the account and under this Agreement shall be transferred together. In addition, your account shall not be transferred in any other way, otherwise we have the right to hold you liable for breach of this Agreement and all liabilities arising therefrom shall be borne by you.

4.8 You can cancel your account by contacting us. Your account may be directly related to whether you can use our services normally, and account cancellation is not recoverable. Therefore, to ensure the security of your account and all services related to your account, after you submit an account cancellation application to us, we will check your account and verify your identity. If you agree to the following conditions, we will cancel your account:

(1) You apply for the cancellation of your account and cancel it according to our procedures.

(2) You shall still be responsible for your use of the Site and our services before you cancel your account, and we may still save your information before you cancel your account.

(3) Your cancellation does not affect the performance of the relevant agreements you have signed with us.

(4) After successful cancellation, account information, subject information, transaction records, relevant rights, and interests, etc. cannot be recovered or provided.

5. Services

5.1 CIRRO provides you with an online platform that allows you to access services provided by CIRRO to you. After registration, you may not necessarily enjoy all the services shown on the Site, and the information on the Site does not make a commitment to the service. The specific services provided to you are subject to the service agreement(s) signed by you and CIRRO.

5.2 The services and the information on the Site are provided on an “as is” basis. CIRRO, to the fullest extent permitted by law, disclaims all warranties, whether express, implied, statutory, or otherwise. CIRRO makes no representations or warranties about the accuracy, completeness, security or timeliness of the services, content or information provided on or the Site.

5.3 CIRRO shall not be liable for any damage caused to you due to network equipment maintenance, power failure, strike, riot, fire, flood, storm, explosion, war, government action, order of judicial administration authority or failure of servers, computers or communications. CIRRO shall not be liable for any damage caused by any third party.

5.4 The Site may obtain some content that does not belong to CIRRO, and the publisher bears full responsibility for this content. CIRRO may review the content to determine whether it is illegal or violates CIRRO’ policies; if there is reason to believe that the content violates CIRRO’ policies or is illegal, CIRRO can delete it or refuse to show this content. However, it does not mean that CIRRO will necessarily or have the obligation to review relevant content.

6. Disclaimer

6.1 You understand and agree that CIRRO may change, interrupt or terminate the functions of the Site without prior notice. CIRRO does not guarantee that the functions will not be interrupted, nor guarantee the timeliness, safety, and accuracy of functions.

6.2 You understand and agree that CIRRO shall not bear any responsibility for the interruption of the Site and its functions due to the following circumstances:

(1) CIRRO reserves the right to suspend any part of the Site for maintenance, upgrade, or other purposes without prior notice.

(2) Force majeure such as typhoon, earthquake, flood, lightning, or terrorist attack.

(3) Your computer hardware and software malfunction.

(4) Due to virus, Trojan horse, malicious program attack, network congestion, system instability, system or equipment failure, communication failure, power failure, banking reasons, third-party defect or government behavior and other reasons.

6.3 Despite the agreement in the preceding paragraph, CIRRO will take reasonable actions to restore the website.

7. Intellectual property

Unless CIRRO declares in writing, all rights to all products, technologies, software, programs, data, text, images, pictures, audios, videos, charts, colors, layouts, electronic documents and any information, content, and materials shown to you on the Site, including but not limited to Copyright (software copyright), trademark rights, patent rights, trade secrets and all other related rights are owned by CIRRO. Without the express written authorization of CIRRO, you and anyone may not use it without authorization, including but not limited to copying, disseminating, displaying, mirroring, and downloading any content on the Site. Accessing or using the Site does not give you any rights to any information, content, or data in the Site.

8. Termination

8.1 You have the right to terminate this Agreement in any of the following ways:

(1) Stop using the Site in accordance with this Agreement.

(2) When CIRRO changes and/or modifies this Agreement, you stop using and expressly do not accept the changes and/or modifications.

(3) You clearly express to CIRRO that you will not continue to use the Site, and you meet the termination conditions of CIRRO.

8.2 In the following circumstances, CIRRO has the right to notify you to terminate this Agreement:

(1) You violate the provisions of relevant laws and regulations or violate this Agreement or other relevant agreements signed by you and CIRRO.

(2) You have committed fraud, misappropriation of other people’s accounts, making false transactions, suspected of smuggling crimes, or taking improper means for profit, or you have acts that endanger the security of others’ transactions or account security.

(3) Misuse of the services provided by CIRRO.

(4) According to the relevant provisions of this Agreement, your account has been canceled by CIRRO.

(5) Other circumstances that CIRRO has reason to terminate this Agreement.

8.3 The termination of this Agreement does not affect the validity of orders and services you have already processed through the Site or other agreements have been signed between you and CIRRO.

9. Notice

9.1 CIRRO will notify you by a website message or according to the contact information that you provide (including your email address, contact number, contact address, etc.). Such notices may have a significant impact on your rights and obligations, so please pay attention to them in time. If your contact information changes, you are obliged to update it in time. Electronic notifications, including sending text messages, sending emails, and sending website messages to you, shall be deemed to have been served upon successful delivery; a written notice shall be deemed to be delivered on the fifth natural day after it is mailed to the address provided by you.

9.2 For any disputes arising out of this Agreement, you agree that judicial institutions (including but not limited to courts and arbitration institutions) could send legal documents to you through the telephone number, email, and other information you provided. The date on which the judiciary post legal documents to the above contact information shall be deemed to be the date of service.

9.3 You should ensure that the contact information provided is accurate, effective, and updated in real time. If the contact information provided is inaccurate or the changed contact information is not notified in time, and the notification cannot be delivered or is not delivered in time, you shall bear the legal consequences that may arise.