Location: North America
Department: Operations / Business Development Support
About CIRRO Fulfillment
CIRRO Fulfillment is redefining global logistics with a robust omnichannel fulfillment network covering 13M+ ft² in over 30 countries. From fashion and electronics to furniture and lifestyle goods, our technology-driven operations and advanced fulfillment centers—powered by Autonomous Mobile Robots (AMRs)—deliver fast, flexible, and intelligent shipping solutions for the world’s leading brands.
As our footprint continues to grow, we’re expanding our North American team with a Carrier & Shipping Expert—a key player in supporting potential and new customers through the pre-sale and onboarding phases.
Your Role
As a Carrier & Shipping Expert, you’ll collaborate closely with Business Development and Customer Success teams to design and optimize shipping solutions that meet the unique needs of each customer. You’ll act as the subject matter expert on transportation modes, carrier pricing, routing, and service-level options—ensuring customers receive the most efficient and cost-effective shipping solutions from day one.
What You’ll Do
- Support Business Development in building tailored shipping strategies for prospective customers
- Analyze transportation requirements and recommend optimal carrier solutions across parcel, LTL, FTL, and international modes
- Provide input on shipping rate structures, service-level agreements, and expected transit times
- Participate in customer discovery sessions, RFQs, and solution design workshops
- Serve as a key contributor in customer onboarding, ensuring carrier set-up and integration aligns with operational goals
- Monitor carrier performance metrics and flag potential issues or improvement opportunities
- Maintain strong relationships with core carrier partners and stay up to date on industry trends, rates, and capacity shifts
- Contribute to the development of best practices and shipping playbooks for the Commercial and Customer Success teams
What You Bring
- 3–7 years of experience in transportation, carrier management, or shipping operations (preferably within a 3PL or fulfillment environment)In-depth knowledge of domestic and international shipping methods, including parcel, LTL, FTL, and DDP/DAP terms
- Familiarity with carrier systems, shipping APIs, and transportation management systems (TMS)
- Strong analytical mindset with the ability to compare rate structures, transit SLAs, and delivery performance
- Ability to communicate technical shipping details in a customer-friendly way
- Collaborative spirit—comfortable working cross-functionally with Sales, Ops, IT, and customers
- Fluent in English; additional languages a plus
What We Offer
- Competitive compensation and benefits package
- Medical, dental, and vision insurance
- Paid time off and company holidays
- A fast-growing, tech-driven logistics environment
- Opportunities to learn, grow, and make an impact at a global scale
At CIRRO Fulfillment, we don’t just ship packages—we deliver solutions. If you’re passionate about logistics and thrive in a fast-paced, customer-facing role, join us as we shape the future of global shipping.